Refund policy

Return & Refund Policy

Each Lily’s Cottage item is made especially for you, and many of our products are personalized or made to order.

Personalized and Made-to-Order Items
Because personalized and made-to-order products are created specifically for each customer, we are unable to accept returns or exchanges for change of mind, incorrect personalization submitted by the customer, or an incorrect item or size selected at checkout.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact Lily’s Cottage as soon as possible after delivery. Please include your order number and clear photographs showing the issue and the product. We will review the problem and, when appropriate, arrange a replacement or refund at no additional cost.

Cancellations
Orders may only be cancelled before production has begun. Because made-to-order products can enter production quickly, we cannot guarantee that a cancellation request can be accommodated.

Non-Personalized Items
If you have a concern about a non-personalized item, please contact us before returning anything. Returns sent without prior authorization may not be accepted.

Refunds
When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

Contact Us
If there is a problem with your order, please contact Lily’s Cottage through the contact information provided on our website. We want to make sure legitimate order problems are handled promptly and fairly.

This policy does not limit any rights you may have under applicable consumer-protection laws.