Shipping policy

Shipping Policy

Thank you for shopping with Lily’s Cottage. Many of our products are made to order especially for you, so please allow time for both production and shipping.

Processing & Production Time
Most items require production time before they are ready to ship. Production times vary by product and may be longer during holidays or other high-volume periods. Estimated delivery information shown at checkout includes the best information available at the time of your order but is not a guaranteed delivery date.

Shipping & Delivery
Once your order has shipped, you will receive tracking information when available. Shipping times vary depending on the destination, carrier, shipping method, and seasonal volume.

Multiple-Item Orders
Products may be produced and shipped from different facilities. If you order more than one item, your order may arrive in separate packages and on different days. You will not be charged additional shipping simply because an order is divided into multiple shipments beyond the shipping charges presented at checkout.

Shipping Addresses
Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, contact Lily’s Cottage as quickly as possible. Once an order has entered production or shipped, we may not be able to change the address.

Delays & Lost Packages
Carrier delays, severe weather, holidays, and other circumstances outside our control can occasionally affect delivery. If tracking indicates a problem with your shipment, please contact Lily’s Cottage and we will help investigate.

Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs of the item and packaging so we can assist you.

Questions About Your Order
For questions regarding shipping or delivery, please contact Lily’s Cottage using the contact information provided on our website